Refund & Cancellation Policy

If you need to cancel an order, contact us as soon as possible. If processing has not yet started, we will make reasonable efforts to cancel the affected service line and issue any applicable refund.

Once file preparation, routing, hardware setup, processing, recording, quality control, export, or other work for that service has begun, the service may no longer be cancellable for change of mind.

YOUR AUDIO is a creative processing service using real hardware selected from the available chain options. Differences in tone, colour, saturation, depth, dynamics, stereo image, perceived loudness, or other sonic character may be part of the intended result.

A refund is not normally available solely because the customer later prefers the unprocessed source, a different hardware choice, or a different subjective sound, provided the ordered service was performed according to the submitted configuration.

Refunds are not normally available for problems that originate in the customer-supplied source file, including clipping, distortion, noise, corruption, editing errors, wrong versions, incorrect channel format, unsuitable levels, or other characteristics already present in the uploaded audio.

Customers are responsible for submitting the intended file and checking the selected turnaround and hardware-chain options before purchase.

If YOUR AUDIO processes the wrong file, uses a materially different configuration from the accepted order, delivers a technically defective file attributable to us, or otherwise fails to provide the purchased service as agreed, contact us promptly.

We will review the issue and, where appropriate, may reprocess the audio, provide a corrected replacement file, offer another reasonable remedy, or issue a partial or full refund.

Approved refunds are issued to the original payment method. Processing time after approval may vary depending on Shopify, the payment provider, card issuer, or financial institution.

Where only one service line in a multi-service order is affected, any approved refund or remedy may apply only to that specific service line.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded or restricted under applicable consumer-protection law.