Policies
Clear terms. Clear files. Clear service.
YOUR AUDIO policies explain how orders, customer files, privacy, processing, cancellations, and service issues are handled. Use the sections below to open the policy relevant to your question.
Refund &
Cancellation Policy
Covers order cancellations, custom-service refund limits, customer-supplied file issues, service errors, approved refunds, and statutory rights.
Open policyPrivacy Policy
Explains the personal information we collect, how customer audio files are handled, the role of Shopify and service providers, cookies and security, file retention, and privacy rights.
Open policyTerms of Service
Covers ordering and acceptance, pricing and payment, customer authorization, hardware processing, turnaround, digital delivery, liability, and governing terms.
Open policyService &
File Policy
Covers the one-file-per-service-line rule, uploads, mono and stereo sources, hardware-chain processing, turnaround options, finished-file delivery, temporary retention, authorization, and service corrections.
Open policyQuestions
If you are unsure which policy applies, use the Contact page or contact YOUR AUDIO at .